Zanzibar City

Terms & Conditions

By purchasing any of our products, you agree to our Terms & Conditions

Please read these carefully before any purchase:

General terms for package tours

1. Area of application

The tour operator has the right to complement and specify the general terms for package tours with additional terms that must not be to the disadvantage of the passenger and contradictory to these general terms.

1.1. Special conditions

The tour operator has the right to apply special conditions that differ from these general terms if the use of special conditions is justified due to the exceptional nature of the tour, unusual regulations concerning the manner of transportation (such as booking or sales terms of regular flights), exceptional terms of accommodation due to the special nature of the tour or exceptional conditions at the tour destination. The special conditions must not be to the disadvantage of the passenger and in violation of the Act on Package Tours.

A tour operator who applies special conditions in a case of cancellation and charges the passenger for actual cancellation charges accordingly, must, if necessary, produce documents on how they correspond to the different parts of the tour.

2. Package tour contract and responsibility for fulfilling the contract

2.1. The tour operator is responsible to the passenger for the package tour complying with the contract. The responsibility also concerns the performance of enterprisers (such as carrier companies and hotels) employed by the tour operator in order to fulfill the contract.

2.2. Travel agents (intermediaries) like tour operators are responsible for the information they provide the passenger with as well as for fulfilling the contract. Such responsibility, however, does not arise if upon making a reservation the passenger is aware of who the tour operator is and of the fact that the tour operator alone is responsible for fulfilling the obligations indicated in the contract.

2.3. Before concluding the contract, the passenger must be informed of whether the tour operator or the travel agent has set a guarantee as defined in the Act on Package Tour Operators and whether the guarantee covers the tour offered.

2.4. The passenger may fill his obligation to inform as defined in these general terms by contacting either the tour operator or the travel agent.

Communicating a fault in the package tour must be carried out as instructed in clause 13.4.

2.5. Content of the contract

The tour includes all the services and arrangements that have been agreed upon between the passenger and the tour operator. Upon evaluating the contents of the contract, all contract terms provided in advance either in writing or electronically as well as the information given in the tour operator’s brochures and other marketing and travel documents must be considered.

2.6. Travel documents and travel insurance

Before concluding the contract, the tour operator must provide the passenger with the general information about the travel documents required as well as about the time generally required for acquiring them.

Following the instructions provided by the tour operator, the passenger must personally acquire the documents required for the travel (passport, visa, vaccination certificates) and check their and the flight ticket’s correctness and correspondence. The passenger must also check the departure times of transportation. If the tour operator has fulfilled their duty to inform, it is not liable to the passenger for the damage caused if the travel is prevented or interrupted due to insufficient or incorrect travel documents (such as a damaged passport) or due to having been denied a visa or not having acquired one.

The tour operator is not liable for any voluntary insurance the passenger may require during the tour. The passenger is personally responsible for his insurance cover and its coverage for cases such as cancellation of the tour.

2.7. Possible safety risks at the tour destination

Before the journey, the tour operator must inform the passenger about possible special risks related to the tour as well as about the health regulations concerning the travel and the stay at the destination.  The passenger must also be provided with additional instructions concerning possible illnesses, accidents or like events that may occur during the tour.

In addition to the passenger himself, local authorities at the destination are mainly responsible for the passenger’s safety. The passenger must behave with consideration for the local circumstances at the destination.

2.8. Obligation to assist

Should the passenger fall ill, have an accident or become the victim of a crime or face any other similar misfortune during the tour, the tour operator must assist him with securing medical services or arranging premature return travel, and, in cases of crime or accidents, assist with the necessary procedures. The passenger is responsible for the cost of these or any other necessary special arrangements (such as new transportation, extra hotel nights or possible extra costs inflicted on the tour operator) that the tour operator has made due to the passenger’s predicament. Should a situation indicated in clause 11.1.b arise, the tour operator must, in the same manner as described above, assist the passenger and, as much as possible, aim to limit the damages and inconveniences befalling the passenger.

If the tour operator has no staff at the destination to assist the passenger, the tour operator must inform prior to the tour the passenger of where and how to locate and contact a local representative (name, contact details etc.) of the tour operator or travel agent if necessary or provide the same information about contactable local offices. If there are no such representatives or offices, the passenger must be informed about how to reach the tour operator or the travel agent if necessary.

2.9.  Passenger’s obligations and responsibility

2.9.1. During the tour, the passenger must obey the instructions and regulations given by the authorities, tour operator or his representative that are related to the realisation of the tour, as well as obey the regulations of the hotels and carriers.

2.9.2. The passenger must not disturb other passenger with his behaviour.

Terms of Use

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the Colors of Zanzibar website (the “Service”) operated by Colors of Zanzibar (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Colors of Zanzibar and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Colors of Zanzibar.

Colors of Zanzibar has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Colors of Zanzibar shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Republic of Tanzania without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Privacy Policy

This section informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Cancellation Policy

Rates – 2021/2022

Validity 01.01.2021 – 31.12.2022
Currency USD
Commission net and non-commissionable
Rates per person per tour
Taxes & fees Inclusive of VAT

Cancellation policy on safari, accommodations, tours and transfers. In case of any COVID-19 incident: 12-month voucher – based on availability

Tours & transfers Cancellations:

Day tours and Zanzibar transfers cancelled more than 24 hours before departure time can be fully refunded, with the exception of Chumbe Island, which is according to the islands terms and policies.

Tours and transfers cancelled less than 24 hours before departure are subject to a 100% cancellation penalty of full amount.

Rescheduling of the excursions, tours and transfers should be done before 24 hours.

Other cancellations (packages, safaris, accommodation):

Up to 1 month 0% No cancellation penalty
Up to 16 Days 50% Cancellation penalty of full amount
Less than 7 days 100% Cancellation penalty of full amount
No-show 100% Cancellation penalty of full amount
N.B Accommodation Cancellations will depend on Hotel and Resort policies.

What CANNOT be Refunded:

• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day
of departure will not be refunded.
• No refund will be given for any portions of the tour unused by the traveler after tour departure
regardless of circumstances.
• Airfare is completely non-refundable and non-changeable for tours when airfare is included in the
final price.
• Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot
be exchanged or refunded once confirmed.

Sending cancellation request

Please note that cancellation fees are calculated based on the date we receive your cancellation request email ( and travel service start date. We will process your cancellation/refund request within one to seven business days.

We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without email will not guarantee that your cancellation has been processed or acknowledged.

In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler check/cashiers check will be refunded via bank transfer. For refunds
processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

Payment Terms

– For booking confirmation, a 35% down payment is required or provisional reservation might be
– Full payment / remaining balance of 65% needs to be settled 30days days prior to guests’ arrival.
– SWIFT Copy is required as proof of payment and bank charges needs to be paid by remitter.

Contact Us

If you have any questions about this Cancellation Policy, please contact us.